You have the right to cancel this contract without giving any reasons within fourteen days. The revocation period is fourteen days from the date you or a representative of your third party who is not the carrier have or has taken the final goods in possession.

To exercise your right of cancellation, you must inform us

Horando Deutschland GmbH
Lange Straße 37
96047 Bamberg
Telephon: +49 951 / 519 579 410
Telefax: +49 951 / 519 579 419

by means of a clear statement (e.g. a letter consigned by post , a fax or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form which is, however, not mandatory. In order to observe the revocation period it is sufficient for you to send the message about your use of the right of withdrawal before the withdrawal deadline.


If you withdraw from this contract, we have to repay all payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the reasonable standard delivery offered by us), immediately within fourteen days from the date on which the notification about your cancellation of this contract was received. For this repayment we use the same method of payment that you used in the original transaction, unless you explicitly agreed to something else. In any case you will not be charged any fees for a repayment. We may withhold the reimbursement until we have received the returned goods again, or until you have demonstrated that you have returned the goods, whichever is the earlier.

You have to return or transfer the goods to us promptly and in any event not later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the direct cost of returning the goods. The consumer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

Contracts for the supply of sealed goods which are not returnable for reasons of health or hygiene if their sealing was removed after the delivery.

Model withdrawalform

If you want to cancel the contract, please complete this form and send it back


Horando Deutschland GmbH

Lange Straße 37

96047 Bamberg

Telefax: +49 951 / 519 579 419



Hereby I/we  (*) cancel the contract which was concluded by me /us (*) for the purchase of the following products (*) / provision of the following services (*)

Ordered on (*) / received on (*)

Name of the consumer (s)

Address of the consumer (s)

Signature of the consumer (s) (only with message on paper) Date


(*) Delete whatever entry does not apply.




Here you will find the model withdrawal form. (PDF-Download, ca. 30 KB)

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