Safety


Horando - A safe way to buy watches

As a leading online retailer of luxury watches we are aware of the needs of our customers. We would like to provide you not only with a quick and professional, but especially with a reliable transaction. In addition to our references and the possibility to pick up the product directly at our showroom in Bamberg, we provide our customers with safe and popular payment options such as PayPal, PayDirekt, credit card and bank transfer. Furthermore, we are an online shop which has been certified by several leading vendors.

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Horando offers popular & safe payment methods

Payment methods
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HORANDO IS CERTIFIED BY TRUSTED SHOPS

We too used to get nervous when deliveries are delayed and wondered whether the ordered goods would actually arrive. We too have spent a lot of time filling a shopping basket only to not ultimately place an order. We too have returned goods and hoped that we would get our money back. For this reason we decided to enter into a partnership with Trusted Shops.

With the award of the label by Trusted Shops, it is guaranteed that our certified company fulfills a number of more than 100 standards for reliability, data protection, price transparency and security of supply. By complying with the Trusted Shops quality criteria, we enable secure shopping and a excellent all-round service.

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Horando is Chrono24 Trusted Seller

Chrono24 does not know about any open or unresolved disputes or complaints about HORANDO. Seriously intentioned customer requests (e-mail) are usually answered within 24h. The watches offered by HORANDO are in stock or deliverable at short notice. If a watch is not in stock, this is noted in the description text and the expected availability is specified.

HORANDO basically trades only with original commodity and makes its payments regulary and on time. Furthermore Horando is responsible for unsuring the shipment or must inform the buyer that the buyer bears the risk of shipment.

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Versicherter Versand

HORANDO SHIPS FULLY INSURED BY UPS & DHL - WORLDWIDE

Through a close partnership with the world's leading logistics companies UPS and DHL we can ship our watches fully insured worldwide. Deliveries via UPS Express Saver within Germany are free of charge for our customers, for shipments within the EU countries we charge a fee of 50,00€.

Shipments to the US, Canada, South America, Asia and Australia take place via DHL - here we charge a fee of 130,00€ and take care of the customs clearance at the same time. Packages that are send within Germany have a delivery time of 1-2 days. Packages that are shipped within the EU countries have a delivery time of 3-5 days. Packages that are shipped worldwide have a delivery time of 5-8 days. If you have questions regarding insurance, export declaration or customs duty we are gladly available for you at any time. In this case please contact us directly: 0800 / 60 10 700 or contact@horando.de.

Please be aware of the fact that for deliveries to non-EU countries additional duties, taxes and fees will arise.

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Originale Uhren

HORANDO OFFERS ONLY ORIGINAL WATCHES

We only work with dealers and suppliers who are selected and tested by us. All watches we offer are guaranteed to be new and bonded; they are delivered with the complete original packaging. This includes watch box, papers, warranty card, watch description and if applicable other accessories.

Of course you are given the full international warranty for all the watches offered by HORANDO. Every warranty card is stamped by an authorized dealer or official concessionaire. Of course, in the warranty card is the serial number, which has been engraved in the respective watch.


Zahlungsmethoden
Proven benefits
Trusted Shops Guarantee
Privacy
Service quality
Customer protection
Secure payment with SSL encryption
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