Help & FAQs

Horando is the online shop for exclusive luxury watches. Through a strong network to wholesalers and distributors at home and abroad Horando can offer almost every watch model on favorable terms within a few days. The focus is on the sale of new luxury watches.

Selected pre-loved watches are also available. The Operator of is the Horando Germany GmbH, based in Bamberg. The name derives from the Latin "Hora" - "The Hour".

Horando is a company of the Horando Germany GmbH, based in Bamberg. As a company incorporated in Germany we want to build a long-term business relationship with our customers and offer, in addition to selected and beautiful products, especially a safe and reliable handling of your purchases.

Therefore we offer the following safety measures:

  • SSL encryption / SSL encrypted data transmission
  • Trusted Shops security certificate
  • Internationally secure payment methods (PayPal, PayDirect, Credit Card)
  • Well-established network of partners
  • Right of withdrawal

You can revoke your contract without giving reasons in writing (e.g. letter, fax, email) or within 14 days - if you receive the goods before the deadline - by returning the goods.

There are several ways to complete your purchase.

  • Credit card (American Express, Mastercard, VISA)   Kreditkarten
  • PayPal   PayPal
  • PayDirect   PayDirect
  • Bank Transfer   Banküberweisung

When paying by credit card, your account will be debited with dispatch of the goods. If you have a user account with PayPal, you can pay directly and easily via PayPal. Simply click on Pay Now. You will be automatically redirected to the PayPal website where you can pay with a few clicks. You will also receive an email from Horando with information on payment options.

With the advance payment, we will provide you with our bank details in the order confirmation. The invoice amount is to be paid to our account within 10 days. Of course, we are also available at any time at our free phone number 0800/60 10 700 and also under available.

We offer the full warranty directly from the manufacturer on our luxury watches, depending on the product description. In case you buy a pre-loved watch the warranty can already be expired.

Through our strong network to numerous wholesalers in Germany and abroad we can offer almost any watch model at very good conditions in a minimum of time. Since we are not tied to any direct manufacturer specifications regarding retail store, facility, marketing and fold our inventory very quickly, we have a good price advantage here, which we gladly pass on to our customers.

The legislature has set very comprehensive rules for all online stores to ensure for you as a user or customer the highest level of security and information before or when shopping via the Internet. One of these laws is the exact pricing. We have described each item in appropriate detail and pointed out the respective taxation.

"Final price including the VAT": This means that the adjacent value is the absolute final price for you and nothing is added to this amount, excluding any applicable shipping costs. In addition, the Value Added Tax (VAT) is included in this amount, so that you can recover it in case of any official export to a non-EU country. Mostly the items priced as "new" or "old stock" include the VAT.

Of course you can always reach us by phone for free under 0800/6010700 or by e-mail at We are happy to hold a consulting conversation or to answer questions Monday to Friday from 10.00 to 18.00 clock.

We send our goods within Germany and the European Union (EU) secured with our partner TNT TNT. For you as our customer this service is free within Germany while delivery costs of 50,00 € will be charged for sendings to EU countries.

If you require a delivery to a non-EU country, we will gladly help you here as well. In this case please contact us directly: +49 951 / 519 579 410 or Please be aware of the fact that for deliveries to non-EU countries additional duties, taxes and fees will arise while the secured shipment will be done via our partner FedEx FedEx.

All items are automatically insured at the value of the goods.

All products offered at Horando are delivered fully with original box / case and all related documents / certificates and as the case may be other items.

If a delivery delay occurs, we will inform you immediately. Your statutory rights remain unaffected.

The HORANDO Showroom is located in the historic centre of Bamberg, a German city that is on the list of UNESCO World Heritage.

Please be aware that a model being displayed in the online store may not be instantly available. Due to security reasons we keep our watches in the bank locker or suppliers’ warehouses.

For this reason we cannot guarantee the availability of all watches in the showroom. We always recommend to ask for an appointment by phone.

Showroom opening hours:
only by personal appointment

Customer Service (online / telephone)
Mon - Fri from 10:00 - 18:00 o'clock

Proven benefits
Service quality
Customer protection
Secure payment with SSL encryption