1. Area of application, definitions

a. Horanado.de is a service of Horando Germany GmbH, represented by the Managing Directors Mr. Christopher Fischer and Mr. Stefan Seboek, Lange Straße 37, 96047 Bamberg, Germany (hereinafter "Horando").

b. These terms are used for the purchase and placement of products offered on www.hornado.de (hereinafter website).

c. As consumers are considered persons within the meaning of § 13 BGB, e.g. natural persons concluding the particular legal transaction for a purpose which can be attributed neither their commercial nor their independent vocational activity. In other cases, the customers are entrepreneurs under § 14BGB.


2. Contracting party

Your contractual partner for all orders is the Hornado Germany GmbH.


Horando Deutschland GmbH
Lange Straße 37
96047 Bamberg
Deutschland / Germany


I.) Orderin thewebshop

You order at Horando in the following way:

a. Put items into your shopping cart
b. Enter billing / shipping address
c. Control inputs (invoice address/ delivery address, product, price, quantity)
d. Enter the payments data
e. Ordering with a click "order liable to pay" to complete.

The presentation of products in our online shop is not a legally binding offer, but an invitation to submit an order. By clicking the button "order liable to pay " you are placing a binding order for the goods in the basket. The confirmation of the order follows immediately after sending the order and does not constitute an acceptance of the contract.

After sending your order you will receive an email confirmation (acknowledgment) on the purchase made. Thereby a binding sales contract has not come about. It merely confirms that we will get your order. After checking your order you will receive all the necessary customer information, which you can print for your records. The transmission of payment information (e.g. when paying in advance) is not an acceptance of your application for a conclusion of the contract.

We can accept your order by sending an order confirmation via e-mail or by delivering the goods within two days. All offers are valid "while stocks last", if not stated otherwise in the products. In addition, errors are reserved. Contracts on our website are closed only in German.

II. Mediation

You can check at Horando precious metals, watches or other objects that are not currently in the shop. This goes in the following way:

1. Fill in the registration form and request the desired product
2. You will then receive an acknowledgment
3. After examining the request you will receive an offer from us
4. You agree to the offer or reject it

If you accept the offer, you will receive an "order confirmation". Please note that the binding contract of sale comes about only through this separate e-mail “order confirmation". Contracts on our website are closed only in German.


Your order will be saved at Horando.de. Please print the receipt after completing the order for your records. You will receive the order information in the order confirmation e-mail, but for safety reasons they cannot be recalled later on the Internet on our website. The Terms and Conditions can be viewed at any time on http://horando.de/content/3-allgemeine-geschaeftsbedingungen



Orders and deliveries are possible only to addresses within the European Union (EU). If you want a delivery to another country, please contact us personally to clarify your concerns: contact@horando.de.
Please note that deliveries to non-EU countries involve additional duties, taxes and fees.

6.  Prices and temporary deals

a.) All Prices quoted are retail prices and VAT included and also include shipping within the European Union. The price at time of order counts.

b.) Please note that deals on Hornado.de can be temporary due to a strong limitation by the manufacturer. This is indicated separately  in the respective product description.

c.) Some of our items are stored at our suppliers. Despite careful control and storage, it may happen that objects are short of stock. For this reason, we cannot give a firm delivery guarantee. The following applies: Only while stocks last.

d.) Customers outside the EU must be aware that the shipping might entail duties which are added to the final price of your order.

7. Payment

  1. The Payment shall be made either in advance, via banktransfer, cash payment (HORANDO Showroom, Bamberg) or by credit card

  2. With the advance payment, we will provide you with our bank details in the order confirmation. The invoice amount is to be paid to our account within 10 days.

  3. When paying by credit card, we charge your credit card account with the order from our shop.


8. Liability

  1. For a liability of Horando for damages the following exclusions and limitations apply without prejudice to other statutory eligibilityrequirements.

  2. Horando has unlimited liability,as far as the cause of the damage is based on resolution or rough negligence.

  3. Furthermore, Horando is liable for the negligent breach of essential obligations whose violation endangers the purpose of the contract, or for the breach of obligations whose fulfillment allows the execution of the contract and on whose compliance you rely. In this case, however, Horando is only liable for the foreseeable, typical damage. Horando is not liable for the negligent breach of others than those mentioned in the preceding obligations. 

  4. The above limitations shall not apply to injury of life, body and health, to a defect after a guarantee for the quality of the product and to fraudulently concealed defects. The liability under the product liability law remains  unaffected

  5. As far as the liability of Horando is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.


9. Warranties

  1. Statutory provisions are in effect. The statutory limitation period for warranty claims is two years.

  2. If there are special guarantees for products, your legal defect claims remain notwithstanding. The contact person for each guarantee is called in the warranty provisions, accompanying the product ordered. If you do not have these provisions at hand or is it not about a technical article, please contact our Customer Service. 

  3. Should delivered items display obvious material or manufacturing defects, also including transport damages, please immediately inform both us and the employee of the transport company charged with the delivery about these defects. An obligation of the customer for this purpose does not exist and is not a prerequisite for asserting your claim. However, otherwise we cannot make any claims against the carrier. Compliance with the above provision does not affect your statutory rights, as long as  you have ordered for private use as a consumer.


10. Reservation of ownership

The delivered goods remain the property of Horando until full payment.


11. Applicable law; jurisdiction; contract language

  1. For all legal transactions or other legal relations with us - and for orders of Horando Partner products with the Horando partners - the law of the Federal Republic of Germany is in effect. The UN Sales Convention (CISG) and any other international agreements, even if implemented in German law, do not apply. For contracts with a purpose which cannot be attributed to the trade or profession of the person entitled (contract with the consumer), this choice of law is valid only insofar as the protection afforded by the mandatory provisions of the laws of the State in which the consumer has his habitual residence has not been withdrawn

  2. In business transactions with merchants and legal entities under public law the place of jurisdiction for all disputes relating to these Terms and Conditions and for contracts closed according to their application, including actions on bills and checks, is the place of business of Horando (Bamberg). In this case we are also entitled to sue at the customer's location. 

  3. The contract language is German.


12. Partner network and immediate availability

Horando cooperates with a partner network of different jewellers and contractors. Immediate availability does not imply that these watches are physically stored in the showroom in Bamberg.




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