Is HORANDO reputable? Yes — and here is the proof, not just the promise.
Buying a luxury watch online is a matter of trust. That is why we set out openly who is behind HORANDO, where our watches come from and how your money is protected — all verifiable.
specialist watch retailer based in Bamberg since 2013
The story · since 2013
Established since 2013
HORANDO was founded in Bamberg in 2013 with a clear ambition: to make buying luxury watches online as safe and as natural as buying from a specialist retailer you trust. What began as a start-up is now an established specialist watch retailer with a network of authorised dealers and certified brand partners across Europe — independently run since 2013.
Your watch's journey
From sourcing to your wrist
Every watch goes through the same traceable process — documented, checked and personally supervised.
01
Sourcing
From a Europe-wide network of authorised dealers and certified brand partners — reliable channels, grown since 2013.
02
Authenticity & quality check
Before dispatch, every watch goes through a documented process: movement, reference, serial number and completeness of the papers are checked.
03
Packaging
Watch, original box and papers are secured carefully and discreetly for safe transport.
04
Insured shipping
Every shipment is fully insured and tracked until it is handed over in person against signature.
Insured shipping worldwide
Your watch travels only with specialist valuables carriers
Every shipment is fully insured and tracked until it is handed over in person against signature — delivered by established logistics and valuables transport partners.
FedEx
Express
UPS
Express Saver
Bile
Valuables transport
Prosegur
Valuables transport
Ferrari
Logistics
Dealer network
Where our watches really come from
We work with authorised dealers and certified brand partners across Europe — and have done since 2013. It is precisely this network, grown over the years, that allows us to offer attractive prices and access to sought-after models without compromising on authenticity or warranty.
Built up since 2013 · grown over more than a decade
Authorised dealers
Authorised distribution partners of established manufactures throughout Europe.
Certified brand partners
Vetted partners with access to current collections and limited models.
A decade of relationships
Reliable, long-standing sources instead of anonymous middlemen.
The two questions that come before every purchase
Are the watches really genuine?
Yes. Every timepiece is original goods — checked, with manufacturer's warranty and complete papers.
- Authenticity and function check by our team of experts
- Original box, warranty card and papers included
- Certified Pre-Owned goes through the same check
Why are the prices more attractive?
Because we source through a Europe-wide network of authorised dealers and brand partners and work lean — not because anything is missing from the watch.
- Attractive prices thanks to a partner network grown since 2013
- Full authenticity, warranty and papers with every model
- Availability & delivery time are stated transparently
Everything you want to know before buying
Yes. HORANDO is a founder-led specialist watch retailer based in Bamberg, in business since 2013, entered in the commercial register and run by its founders without interruption since it was set up. More than 4,600 reviews on Google (4.8), Trustpilot (4.7) and Trusted Shops (“excellent”), as well as Trusted Seller status on Chrono24, bear this out. All watches are original goods with a manufacturer's warranty.
Yes. Every watch is an original timepiece and is checked for authenticity and function before sale. New watches come with an official manufacturer's warranty, original box and papers. Certified Pre-Owned models go through the same check and are clearly marked as such.
HORANDO works with authorised dealers and certified brand partners across Europe — a network that has grown since 2013. This lets us source models from reliable channels and operate more leanly than a classic boutique chain. The price advantage therefore comes from the trading structure — not from missing papers or inferior goods.
Every watch is shipped fully insured worldwide — via specialist logistics and valuables transport partners such as FedEx, UPS, Galle Werttransporte, Prosegur and Ferrari Logistik. Shipments are securely packed, trackable and delivered against signature.
The statutory 14-day right of withdrawal applies. You can send the watch back within this period; once it has reached us and been inspected, we refund the purchase price. You will find the details in our withdrawal policy.
Yes. On request you can view the watch you have in mind in person at our premises in Bamberg, or collect it there. Alternatively we take you through every detail of the watch by phone and with close-up images.
Via protected methods such as PayPal and Klarna, by bank transfer or — when buying through Chrono24 — secured by escrow. Your statutory 14-day right of withdrawal applies with every payment method.
Then we source it through our network of authorised dealers and brand partners. The expected delivery time is stated on the model, and you receive updates on the status of your order.
Yes — by trade-in or commission sale. You receive an offer based on current market values; we take care of the insured shipping of your watch.
No. HORANDO (with an “O”) is the Bamberg specialist watch retailer presented here, founded in 2013, founder-led and with its own commercial register entry. We are not connected to similar-sounding platforms run by others. If you are unsure, please contact us directly.
Any questions left?
Talk to our watch experts
With a purchase of this size, no question should be left open. Our watch experts advise you personally — by phone, by e-mail or in person in Bamberg.
