Returns

As a consumer you may withdraw from your order and return it within 14 days of receiving the goods. Your withdrawal does not need to state any reasons.

The full withdrawal policy with all deadlines and consequences can be found in our right of withdrawal.

• Register the return with our customer service team at service@horando.de or by phone.
• You will receive the return label for the insured return shipment from us (up to a value of €25,000; above that we arrange secure valuables transport).
• Please use the original packaging and enclose the completed return and exchange form.
• If these points are observed, the return is made at our cost and risk.

Returns sent without prior arrangement and without our label are not insured. HORANDO Deutschland GmbH cannot accept responsibility for items that are not returned in the manner described.

HOR Logistik – HORANDO Deutschland GmbH
Friedrichstraße 13
96047 Bamberg
Germany

The watch must come back complete and in its original condition: original box, warranty cards, papers, accessories, protective films and any bracelet links that were removed.

We check every return for completeness, integrity and a matching serial number. You are liable for any loss in value if this results from handling that was not necessary to establish the nature, characteristics and functioning of the goods.

Once the goods have reached us and been inspected, we refund the purchase price without delay, at the latest within 14 days of receiving the return. The refund is always made via the means of payment you originally used: to your bank account for a transfer, to your credit card account for a card payment, to your PayPal account, or via Klarna in line with the payment method chosen.

For security reasons, refunds to other accounts are not possible. All amounts are settled in euros; we accept no liability for differences caused by exchange rate fluctuations.

Customs duties, import VAT and other handling fees incurred on the original import are not refunded by HORANDO. You can apply for a refund at your local authority by presenting the return, purchase and fee documents.