Withdrawal
Cancel the contract
You may cancel your purchase within 14 days without providing a reason. Here you will find the complete cancellation policy, and directly below it, the form you can use to submit your cancellation.
- 14-day cancellation period starting from the date of receipt of the goods
- Confirmation via email, immediately after submission
- No justification required
Your Rights
Right of Withdrawal Policy
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquire(s) physical possession of the last good.
To exercise your right of withdrawal, you must inform us
Horando Deutschland GmbH
Georgstrasse 38
30159 Hannover
Phone: +49 (0) 951 / 99 33 010
E-mail: service@horando.de
of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or an e-mail).
Alternatively, you can withdraw from the contract using the withdrawal function on our website. The "Withdraw from contract" button is highlighted in the footer of every page of our online shop, can be accessed without logging in and takes you directly to the withdrawal form. Once you have submitted it, we will confirm receipt of your withdrawal to you without undue delay on a durable medium by e-mail, stating the content of your declaration as well as the date and time of receipt.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to the following address without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us:
Horando Deutschland GmbH
Friedrichstraße 13
96047 Bamberg
Germany
The deadline is met if you send back the goods before the period of fourteen days has expired. If your delivery address is located in Germany, we will bear the cost of returning the goods. If your delivery address is located outside Germany, you will have to bear the direct cost of returning the goods. Please note that, for security reasons, returns must always be insured and traceable. Where possible, please use the return label we provide or arrange the return shipment with our customer service in advance. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. We will offset any such compensation for diminished value against the amount to be refunded.
We are happy to answer any questions you may have about the right to cancel at service@horando.de or by phone at +49 951 99 33 010.
Contact
Would you prefer to do this in person?
If you'd prefer to cancel your order by phone or email, you can reach our customer service team Monday through Friday from 8:00 a.m. to 6:00 p.m.
