HORANDO Watch Service
Watch Service and Repair for Your Luxury Watch
Whether it's a mechanical watch, an automatic watch, or a chronograph: Our team of watchmakers performs repairs, overhauls, and refurbishment using state-of-the-art technology—ensuring that your watch is restored to its original condition, both technically and visually.
- Cost estimate within 7 days Prepared after a thorough inspection by our qualified watchmakers. Work will begin only after you give your approval.
- Insured Pickup and Return Shipping Your watch will be picked up at your location, shipped with insurance, and returned to you free of charge after service.
- Professional workmanship by experienced watchmakers From repairs to complete overhauls to cosmetic restoration—all backed by a 12-month warranty.
Available by phone Mon–Fri · 8:00 a.m.–6:00 p.m.
The Process
Six steps, one point of contact
You won't let anyone handle your watch without knowing what's happening: Every step is announced, and work begins only after you give the go-ahead.
Go to the form-
Select a service
Please specify what the issue is—repair, inspection, assessment, or refurbishment. If you're unsure, simply describe the problem.
Step 1
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Fill out the form
Please provide details about your watch and your request using the online form. This helps us plan your order correctly from the start.
5 minutes
-
Schedule an Insured Pickup
We'll pick up your watch at your home or office. Transportation to our workshop is insured.
by arrangement
-
Receive a cost estimate
After our watchmakers have inspected the watch, you will receive a detailed cost estimate via email. Work will not begin until you have given your approval.
within 7 days
-
Service provided by our watchmakers
The requested service is performed with care. Each watch then undergoes a thorough final inspection.
Step 5
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Insured Return Shipping
Your watch will be returned, insured, to the address of your choice—along with the service certificate or warranty card.
free of charge
Your Service Request
Request Service
Please describe your watch and your request. We will contact you with the next steps and arrange for an insured pickup.
- This information helps us Brand, model, and reference number; the approximate age of the watch; and a brief description of the problem or the service you're requesting.
- Photos speed up the assessment Dial, case, and back cover—and, if applicable, the specific area in question.
- Charges will not apply until you give your consent The cost estimate is non-binding. If you do not accept it, we will charge a flat fee of €49.90 for insured shipping both ways.
We use your information solely to process your request. All data is transmitted in encrypted form. For more information, please see our Privacy Policy.
Would you like to talk to us first? Give us a call at +49 951 99 33 010 or send an email to service@horando.de.
Your Benefits
The HORANDO Watch Service
As a full-service provider in the international online watch trade, we offer repair and maintenance services under one roof, along with buying and selling.
Insured pickup at your location
Your watch will be picked up at your home or office and is insured throughout the entire shipping process.
Advance Cost Estimate
You'll know how much the service costs before we start working. We won't do anything without your consent.
Service Certificate or Warranty Card
Once the job is complete, you will receive documentation regarding the service performed—which is important for the vehicle's value and resale.
Free Return Shipping
Insured return shipping to the address of your choice is included in the service.
12-month warranty after service is completed
We provide a twelve-month warranty on every job we complete.
Good to Know
Have your watch safely repaired, serviced, and polished
Insured Transportation and Safe Storage
Your watch is insured during shipping: UPS and UPS Express up to €25,000, Prosegur up to €250,000.
We store it in suitable, secure safes and lock it up overnight. All data is transmitted using 128-bit SSL encryption.
Warranty and Guarantee
HORANDO provides a 12-month warranty on every service order completed. Every repaired or serviced wristwatch undergoes a thorough final inspection before being shipped back.
If you do not agree to our estimate, we will charge a flat fee of €49.90 for insured shipping both ways.
Brands We Represent
A selection: Audemars Piguet, A. Lange & Söhne, Breitling, Blancpain, Baume & Mercier, Chopard, Frederique Constant, Hublot, IWC, Jaeger-LeCoultre, Longines, Omega, Patek Philippe, Rolex, TAG Heuer, and Zenith.
Is your brand not listed? Feel free to inquire anyway—we’ll let you know honestly whether we can provide the service.
Frequently Asked Questions
Frequently Asked Questions About the Watch Service
How much does a service cost?
That depends on the brand, model, and actual condition—which is why we don't quote flat rates. After our watchmakers have inspected the watch, you'll receive a cost estimate within seven days. We won't begin work until you've given your approval.
What happens if I reject the estimate?
In that case, we will return the watch to you as is. We charge a flat fee of €49.90 for insured shipping both ways.
How long does a service take?
You will receive the estimate within seven days of receiving the watch. The duration of the work itself depends on the scope of the job—the time required can vary widely, ranging from a simple polish to a complete overhaul involving the procurement of replacement parts. We will specify the estimated timeframe in the estimate.
Do I have to have bought the watch from HORANDO?
No. The Watchservice is available regardless of where you purchased your watch.
How will my watch be delivered to you safely?
We’ll arrange for an insured pickup at your home or office. Your watch is insured during transit—up to €25,000 with UPS and UPS Express, and up to €250,000 with Prosegur. While in our care, it is stored in secure safes and locked away overnight.
Do I get a warranty on the service?
Yes, twelve months from the date the job was completed. Upon completion, you will receive a service certificate or a warranty card.
Will my watch be polished in every case?
Only if you'd like. Polishing removes material and isn't always advisable for collectibles. Just let us know if you'd like just a cleaning or a full restoration.
Can I drop off the watch in person?
Yes, at our showroom in Bamberg. Please give us a quick call beforehand so that someone will be there to assist you.
Any questions?
Talk to our watch experts
Are you unsure which service is right for your watch, or would you prefer to bring it in in person? Give us a call—we’ll be happy to assist you by phone, email, or in person at our location in Bamberg.
