Watchservice
Our services
Watchfinder
We sell around 50% of our luxury watches based on special customer requests. Simply let us know via WhatsApp which watch you're looking for – and we'll take care of the rest! Our team will contact you immediately to source your dream watch for you as quickly as possible.
Find your dream watch now!
If you're considering a watch as an investment and would like professional advice on important aspects such as adjusting your budget or diversifying your investment, we're here to help with our expertise and four years of experience. We'd be happy to work with you to create a customized investment plan.
Contact us for a personal consultation – either by email, WhatsApp, or phone. We are available daily from Monday to Friday from 10:00 a.m. to 6:00 p.m.
REPAIR
Inspection, disassembly, cleaning, assembly & adjustment of your watch
certification
Authenticity check & certification of your watch
polish
Preparation & polishing of your watch case
It's that easy
The sequence
Conveniently choose the desired service from our range of offerings. Various options for the maintenance and repair of your watch are available.
Fill out the online form with the required information about your watch and your request. This helps us process your order efficiently.
Arrange an insured pick-up of your watch directly from your home or office. This guarantees secure transportation to our workshop.
After an initial inspection, you will receive a transparent cost estimate via email. We only begin the service after your approval.
Our experienced watchmakers perform the desired service carefully and precisely. Your watch is handled with the utmost care and thoroughly inspected.
After completion of the service, your watch will be securely and insured shipped back to you. The shipping is fast and reliable directly to your desired address.
Your benefits at a glance
-
Insured Pick-up at Your Location - Cost Estimate in Advance
- Service Certificate or Warranty Card after Order Completion
- Free Return Shipping
- 12 Months Warranty after Service Completion
GUARANTEE AND WARRANTY
All pre-owned watches offered at HORANDO have been carefully inspected and certified for authenticity and originality by our partner watchmakers. You will receive your HORANDO warranty card with a one-year guarantee. Additionally, you can rely on the highest quality and professional watch repairs. Should you have any questions or problems during the warranty period, our customer service team is available to assist you at any time.
SELECTION OF OUR BRANDS FOR WATCH SERVICE
Audemars Piguet
A Lange & Söhne
Breitling
Blancpain
Baume & Mercier
Chopard
Frederique Constant
Hublot
IWC
Jaeger Le Coultre
Longines
Omega
Patek Philippe
Rolex
Tag Heuer
Zenith
INSURED TRANSPORT & VAULT STORAGE
Your watch is insured during transport:
- UPS / UPS Express up to €25,000
- Prosegur up to €250,000
Your watch is stored in suitable and secure vaults. Each watch is locked away overnight.
All data is transmitted encrypted using 128-bit SSL technology. The protection of your personal data is guaranteed.
Have your watch safely repaired, serviced & polished
Horando is available to answer any questions you may have about servicing your timepiece. Since 2013, Horando has been committed to digitizing the watch trade and offers all traditional services such as purchase, repair, and trade-in. At Horando, you get everything you need for your watch from a single source. With Horando as a certified Trusted Shop, you're always on the safe side.
Whether you need to have your watch repaired, polished to its highest shine, or simply appraised, at Horando you can rest assured that your watch will only be in expert hands. Our experts ensure that your timepiece functions perfectly again and looks like new. With their expertise and trained eye, you will always receive reliable appraisals. Every repaired or serviced watch undergoes a thorough final inspection before we return it to you. Horando also offers a 12-month warranty on all completed work. If you do not agree to our estimate, we charge a flat rate of €49.90 for insured return shipping.
Horando is your reliable partner for first-class service and care for your timepieces. Our passion for watches and our commitment to the highest quality guarantee you completely satisfactory care. Trust in our expertise and enjoy comprehensive service from a single source – so your watch will accompany you for a lifetime.
